English for Emails

A Trinity College London Registered Examination Centre

Zurück

Salutations

When you don’t know the name
Dear Sir or Madam
To whom it may concern
Hello

When you know the name
Dear Mr, Mrs, Ms …
Dear John
Hello Pat
Hi Mary
Hey John
Mira

When writing to a group
Dear all
Hi everyone

Opening sentence

Replying to an email
Thanks (very much) for your email.
This is to say thanks for your email.

Giving a reason
I’m (just) writing to …clarify …
Just a (quick) note to … confirm …
Just a short email to …
– inform you…
– follow up on …
– let you know …
– reply to …
– request …
– tell you …
– thank you …
– update you …

Attaching files

I’m sending you/attaching …
I’ve attached …
Please find attached …
I’m sending you the price list/document as an attachment.

When things go wrong
I’m afraid you forgot to attach the file/…
I’m afraid I can’t open the file/document. Can/Could you send it again in … format, please?

Making enquiries

I am interested in receiving/finding out …
I would like to receive …
We would be grateful if …
Could/Can you please send me … ?
Please send me …
Would you be able to (help) … ?
Can you help?
I’d appreciate a reply asap.
Please answer asap.

Replying to an enquiry

Thank you for your interest.
I’m pleased to send you …
I’m sending you … (in an attachment)
Please find the requested information attached.
We hope you find this satisfactory.
We hope you are happy/satisfied with this.
Thanks for choosing …

When there will be a delay
Your request is being processed.
We are working on your request.

Informing

I’d like to inform you of …
Just a few comments about your last mail:
I’m writing to tell you about/let you know …
Just a note to say …
Here’s the low-down on …
Just to update you on …
FYI: This is to let you know …
Hope this helps.
Let me/us know if you need anything else.

Requesting action

Have you … yet?
Can you send … to me by Friday, please?
I need … by Thursday.
Please get/keep in touch.
Keep me posted.

Replying

Thanks for your email …
In reply to your email, here are …
Re your email, I …
You’ll find the info(rmation) attached.
I’ll get back to you asap …
I’ll follow up the points mentioned in your email …

Making arrangements

Just a quick note to arrange a time to meet.
I’m writing to set up/arrange …
How/What about Tuesday? Is … OK?
Where should we meet?
Should I pick you up at/from … ?
Could you collect me at … ?

Confirming arrangements

I’d like to confirm …
Just writing to confirm …
Tuesday is good for me.
Please send me an email by 5 pm today to confirm this.
Looking forward to seeing/meeting …

Changing arrangements

I’m sorry but I can’t do/make Thursday.
This is to let you now that I’ve had to put off/postpone …
I’m writing to call off/cancel …
I’m afraid I can’t make/manage Friday. How about … instead?

Giving good news

I am/We are pleased to inform you …
I’m happy to tell you …
You’ll be happy/delighted to hear that …

Giving bad news

We regret to tell/inform you …
I’m sorry, but …
I am afraid that …
Unfortunately, …

Complaining

I’m writing to complain (about …).
We’re not happy with …
I was disappointed to find/hear …
I’m afraid that …
Unfortunately, …

Friendly ending

When you want a reply
I look forward/Looking forward to hearing from you/to your reply.
Hope to hear from you soon.
I’d appreciate a reply asap.

Offering more help
Do not hesitate to contact us if you need any assistance.
Feel free to get in touch …
– if you have any other questions
– if you need more help.
– with any questions.
Let me know if you need anything else/if I can help you further.

General
Thanks for your help/cooperation.
Hope all is well with you.
Have a nice day/weekend! :-)

Close

Yours sincerely
Kind/Best regards
Regards
Best wishes
All the best
Best
See you (soon)
Take care
Bye (for now)
[just the name or initials]
[no close]

(Source: CORNELSEN)

Zurück

Wir bieten Ihnen die beste Kombination von Preis und Qualität.
Unsere Preise sind variabel und abhängig vom jeweiligen Trainingsprogramm.

Fordern Sie ein maßgeschneidertes Angebot an: Kontaktieren Sie uns jetzt!