A Trinity College London Registered Examination Centre
There are a number of formulas used when complaing in English. It’s important to remember that a direct complaint or criticism in English can sound rude or aggressive. It’s best to mention a problem in an indirect manner. Here are some of the most common:
- I’m sorry to have to say this but…
- I’m sorry to bother you, but…
- Maybe you forgot to…
- I think you might have forgotten to…
- Excuse me if I’m out of line, but…
- There may have been a misunderstanding about…
- Don’t get me wrong, but I think we should…
Construction
| Formula | Example Finish |
| I'm sorry to have to say this but | I think we need to take another approach. |
| I'm sorry to bother you, but | I think you need to refine this layout. |
| Maybe you forgot to | include his name and number. |
| I think you might have forgotten to | finish the report on time. |
| Excuse me if I'm out of line, but | your work has not been adequate lately. |
| There may have been a misunderstanding about | what I expected from you. |
| Don't get me wrong, but I think we should | concentrate on the Smith account for the moment. |