Communication Skills
English for Presentations
Introduction Welcoming the audience-Good morning / afternoon, ladies and gentlemen. -Hello / Hi everyone. -First of all, let me thank you all for coming here today. -It’s a pleasure to welcome you today. -I’m happy / delighted that so many of you could make it today. -It’s good to see you all here.
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English for Human Resources
Job interviews Establishing rapport and relaxing a candidate-It’s nice to welcome you here and I hope you’ll enjoy the interview. -Please feel free to ask any questions you may have. -I’m going to start by … and then we’ll talk about … Finally, we can deal with any points you would like to raise.
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English for business
Nützliche Formulierungen Describing the structure of a company (company) director • board of directors • managing director (MD) chief executive officer (CEO) • president* • (senior) vice president* area/regional manager • senior/middle/junior manager • team/project leader
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English for Emails
Salutations When you don’t know the name-Dear Sir or Madam -To whom it may concern -Hello When you know the name-Dear Mr, Mrs, Ms … -Dear John -Hello Pat -Hi Mary -Hey John -Mira When writing to a group-Dear all -Hi everyone -Opening sentence Replying to an email-Thanks (very much) for your email.
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English for Meetings
Starting a meeting Welcoming participants to a meeting-It’s nice to see everyone. -It’s great to see everybody. -I’m glad you could all make it today. -Thanks for being here today. -Hello everybody. -It’s good to see you all. Saying who can’t attend the meeting-I have apologies from Tina and Bob.
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English for Telephoning
Opening a call Identifying yourself-This is Leo Pearson from Griffin Plc. -It’s Steve Zimmerman (from) AFS here. Explaining the reason for the call -I’m calling about … -I have a question about … -I wanted to ask about … -Are you the right person to ask? -Getting through to the right person to ask?
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Participating in a Meeting
The following phrases are used to participate in a meeting. These phrases are useful for expressing your ideas and giving input to a meeting. Getting the Chairperson’s Attention (Mister/Madam) chairman.-May I have a word?-If I may, I think…-Excuse me for interrupting.-May I come in here?
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Running a Meeting
The following phrases are used to conduct a meeting. These phrases are useful if you are called on to conduct a meeting. Opening Good morning/afternoon, everyone.-If we are all here, let’s get started / start the meeting / start. Welcoming and Introducing Please join me in welcoming (name of participant)
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Telephone Banking
Representative: Hello. How can I help you today? Customer: Hello. I’d like some information on the telephone banking services offered at by your bank.-Representative: Certainly. What is your account number? Customer: 45 890003 at the High Street Branch.-Representative: What would you like to know?
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Making Complaints
There are a number of formulas used when complaing in English. It’s important to remember that a direct complaint or criticism in English can sound rude or aggressive. It’s best to mention a problem in an indirect manner. Here are some of the most common:…
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